Privacy Policy

1. Introduction

n9995 is committed to protecting the privacy of every person who uses our platform. Whether you're placing a cricket bet during a PSL match in Lahore, spinning the slots from Karachi, or simply browsing our games from Islamabad, your personal information deserves to be handled with care, transparency, and respect.

This Privacy Policy is designed to clearly explain the types of data we collect, the purposes for which we use it, the parties with whom we may share it, and the rights you hold in relation to your own data. We have written this document in straightforward English so that every user — regardless of technical background — can understand how n9995 treats their information.

This policy applies to all products and services offered through the n9995 platform, including sports betting, live casino, slots, arcade games, promotional campaigns, and customer support interactions.

2. Data Controller

For the purposes of applicable data protection legislation, n9995 acts as the data controller in respect of the personal data you provide to us. This means we determine the purposes and means of processing your personal data and bear responsibility for handling it lawfully and securely.

If you have questions or concerns about how your data is handled, you may contact our Data Protection team at any time via the contact details provided in Section 15 of this policy.

3. Data We Collect

Depending on your interaction with the n9995 platform, we may collect the following categories of personal data:

3 .1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used for age verification — n9995 is strictly 21+)
• CNIC number or passport number
• Residential address, city (e.g. Karachi, Lahore, Faisalabad, Islamabad), and country
• Email address and mobile phone number

3.2 Financial Data

• JazzCash or EasyPaisa mobile wallet identifiers
• Bank account details (HBL, UBL, Meezan Bank, etc.) provided for withdrawal processing
• Transaction history including deposits, withdrawals, and bonus usage in PKR
• Source of funds declarations where required under AML/KYC obligations

3.3 Account & Gaming Data

• Username and encrypted password
• Gaming activity logs: bets placed, games played, session durations, win/loss records
• Bonus and promotion redemption history
• Responsible gaming settings including deposit limits and self-exclusion status

3.4 Technical & Device Data

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser information
• Unique device identifiers and session tokens
• Pages visited, features used, and time spent on the platform

3.5 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submitted through the platform
• Marketing communication preferences and opt-in/opt-out records

4. How We Collect Data

n9995 collects personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey.
• Automated technologies: When you browse or use our platform, we automatically collect technical and behavioural data via cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (e.g. JazzCash, EasyPaisa), identity verification services, fraud prevention providers, and regulatory bodies where required to comply with our licensing obligations.
• Publicly available sources: In limited circumstances, we may verify information using publicly available records for fraud prevention or compliance purposes.

5. Purpose & Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. The table below summarises the main purposes for which n9995 uses your data and the corresponding legal basis:

6. Data Sharing & Disclosure

n9995 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may however share your data in the following limited and controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK receive the minimum data necessary to process your financial transactions securely.
• Identity verification providers: Regulated KYC and AML service providers who assist us in verifying your identity and age as required under our gaming licence.
• IT and platform infrastructure providers: Hosting, database, and security vendors who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory instruction, we may be compelled to disclose personal data to relevant authorities.
• Fraud prevention networks: Shared blacklists and fraud intelligence services operated by licensed gaming industry bodies to prevent multi-accounting and bonus abuse.
• Business successors: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to a successor entity under equivalent privacy protections.

All third parties with whom we share data are contractually obligated to maintain confidentiality, implement appropriate security measures, and use your data solely for the specified purpose.

7. Payment Data & Financial Security

Financial data — including your JazzCash or EasyPaisa wallet references and bank account details — is treated with the highest level of security on the n9995 platform. We apply the following safeguards specifically to payment information:

• Full card or account numbers are never stored on n9995 servers; only tokenised references provided by payment processors are retained.
• All payment pages and API connections are secured via TLS 1.2 or higher encryption.
• Withdrawal requests are subject to identity re-verification to prevent unauthorised fund transfers.
• Transaction anomalies are monitored in real time by our fraud detection systems.

8. Cookies & Tracking Technologies

n9995 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our site. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management and login authentication. These cannot be disabled.
• Performance cookies: Collect anonymous data about how users interact with the platform, helping us identify and fix technical issues.
• Functional cookies: Remember your preferences such as language, currency display, and responsible gaming settings.
• Analytics cookies: Help us understand overall traffic patterns and user behaviour to improve our services.

You may control non-essential cookies via your browser settings. Disabling certain cookies may affect the functionality of the n9995 platform. We do not use cookies to serve third-party advertising or track you across unrelated websites.

9. Data Retention

n9995 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

• Active account data: Retained for the duration of your account plus 5 years after account closure, in line with AML regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to legal retention obligations.
• Self-exclusion records: Retained indefinitely to prevent re-registration during an exclusion period, and for a minimum of 5 years after exclusion ends.

When data is no longer required, it is securely deleted or anonymised in accordance with our data destruction policy.

10. Security Measures

Protecting your data is a core operational priority at n9995. We implement a layered security architecture that includes:

• TLS/SSL encryption for all data in transit between your browser and our servers.
• AES-256 encryption for sensitive data at rest in our databases.
• Multi-factor authentication (MFA) options available for all user accounts.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular third-party penetration testing and vulnerability assessments.
• 24/7 automated monitoring systems for anomalous access patterns and potential breaches.

In the event of a data breach that is likely to result in risk to your rights and freedoms, n9995 will notify affected users and relevant regulatory authorities within the timeframes required under applicable data protection law.

11. Your Privacy Rights

As a user of n9995, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team:

We will respond to all valid data subject requests within 30 days. We may need to verify your identity before processing a request. There is no charge for exercising your rights in ordinary circumstances.

12. Minors & Age Policy

n9995 operates a strictly enforced 21+ age policy. We do not knowingly collect personal data from individuals under the age of 21, and we have no intention of providing gaming services to minors. Our registration process includes mandatory age verification checks, and we reserve the right to request documentary proof of age at any point.

If we discover or are notified that an account has been registered by a person under 21 years of age, we will immediately suspend the account, freeze any associated balance pending investigation, and securely delete all personal data associated with that account in accordance with our legal obligations.

If you have reason to believe that a minor has accessed or registered on n9995, please contact our support team immediately so we can investigate and take appropriate action.

13. International Data Transfers

As an internationally licensed gaming platform, n9995 may transfer your personal data to servers or processors located outside of Pakistan. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection, including:

• Using approved standard contractual clauses with all international data processors.
• Partnering only with vendors who demonstrate compliance with internationally recognised data protection standards.
• Conducting transfer impact assessments where required by applicable regulation.

By using the n9995 platform, you acknowledge that your data may be processed in jurisdictions outside Pakistan. We will always take appropriate safeguards to protect your information regardless of where it is processed.

14. Changes to This Privacy Policy

n9995 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable legal requirements. The most current version will always be available on this page, accompanied by the effective date.

Where changes are material — for example, a significant new use of your data or a change to your rights — we will provide advance notice via a platform notification or to your registered email address before the change takes effect. Your continued use of n9995 after a revised policy is published constitutes your acceptance of the updated terms.

We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way n9995 handles your personal data, please get in touch with our team through the following channels:

• Live Chat: Available 24/7 directly within the n9995 platform — the fastest way to get a response.
• Email: [email protected] — plain text address, not a clickable link; please copy and paste it into your email client.

We aim to acknowledge all written privacy-related queries within 24 hours and provide a full response within 30 days. For complex or sensitive data requests, we may require identity verification before proceeding.